w345 Privacy Policy — Your Data, Your Rights, Our Obligations

w345 is an online casino and sports betting platform operated under international gaming regulations, offering services to players in Pakistan and other permitted jurisdictions. The platform is accessible at w345.org and all associated sub-domains and mobile interfaces operated under the w345 brand.

For the purposes of this Privacy Policy, w345 acts as the data controller in respect of personal data collected from players and visitors to the platform. This means w345 determines the purposes for which your personal data is collected and processed, and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently.

If you have any questions about how w345 handles your personal data, or if you wish to exercise any of your data rights, you may contact the w345 Data Protection team at any time. Contact details are set out in Section 15 of this Policy.

w345 collects personal data through several channels: directly from you when you register an account, make deposits or withdrawals, contact support, or interact with platform features; automatically when you use the platform via device and usage data; and from third parties such as identity verification providers and payment processors.

Registration and Identity Data: Full legal name, date of birth, national identity number (CNIC), residential address, email address, and mobile phone number. This data is collected at registration and supplemented during KYC verification with document uploads including CNIC scans, passport copies, or driving licence images, along with proof of address documentation.

Financial Data: Bank account details, JazzCash and EasyPaisa mobile wallet identifiers, USDT wallet addresses, transaction history including deposit and withdrawal amounts, dates, and methods. w345 does not store full payment card numbers — where card payments are processed, card data is handled exclusively by the relevant payment service provider.

Account and Activity Data: Login timestamps, session duration, IP address, device type, operating system, browser type, games played, bets placed, bet values, win/loss records, bonus usage, and account preference settings.

Communications Data: Records of all communications between you and the w345 support team, including live chat transcripts, support ticket content, and email correspondence. Call recordings, where applicable, are retained for quality assurance and dispute resolution purposes.

Technical and Device Data: IP address, device fingerprint, geographic location data (at city level), browser configuration, screen resolution, and session behaviour patterns. This data is collected automatically via cookies and server logs when you access the w345 platform.

w345 uses the personal data it collects for the following purposes, each of which is grounded in a legitimate legal basis as described in Section 4:

• Account Administration: Creating and managing your w345 account, authenticating your login, and maintaining your account preferences and history.
• Identity Verification and KYC: Verifying your identity in compliance with anti-money laundering (AML) obligations, confirming that you meet the 21+ age requirement, and ensuring that you are not subject to any self-exclusion or regulatory restriction.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20 — and maintaining accurate transaction records.
• Fraud Detection and Platform Integrity: Monitoring account activity for patterns indicative of fraud, money laundering, irregular betting behaviour, use of automated tools, multi-accounting, and other prohibited conduct as defined in the w345 Terms & Conditions.
• Customer Support: Responding to your queries, resolving disputes, processing complaints, and maintaining communication records for quality assurance purposes.
• Platform Improvement: Analysing aggregated usage data to improve the w345 platform experience, personalise content, and identify technical issues or performance bottlenecks.
• Responsible Gaming: Monitoring gameplay patterns for indicators of problem gambling behaviour, enforcing deposit limits and self-exclusion orders, and contacting Players where w345 identifies a responsible gaming concern.
• Legal and Regulatory Compliance: Meeting obligations under applicable gaming regulations, responding to lawful requests from regulatory bodies, law enforcement, and courts, and maintaining records as required by applicable law.
• Marketing Communications: Sending promotional offers, PSL betting specials, bonus notifications, and platform updates to players who have provided marketing consent. See Section 13 for opt-out information.

w345 processes personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing required to perform the contract between w345 and the Player — including account registration, KYC, payment processing, and bet settlement — is conducted on the basis that it is necessary for the execution of that contract.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including AML obligations, age verification requirements, and responses to lawful authority requests — is conducted on the basis of legal obligation.
• Legitimate Interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and platform improvement is conducted on the basis of w345's legitimate interests in operating a secure, compliant, and fair gaming platform, provided those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and the use of non-essential cookies is conducted on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

w345 does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data is shared only in the following circumstances, and only to the extent necessary for each specific purpose:

• Identity Verification Providers: w345 uses third-party KYC and identity verification services to process CNIC, passport, and address documentation during the account verification process. These providers act as data processors under contractual agreements that require them to process data only on w345's instructions and to maintain appropriate security standards.
• Payment Service Providers: Financial transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 infrastructure providers to process deposits and withdrawals. Each provider is subject to its own regulatory obligations and data protection commitments.
• Fraud Prevention and AML Services: w345 may share account and transaction data with specialised fraud prevention and anti-money laundering platforms to detect and prevent financial crime. Data shared for this purpose is subject to strict contractual controls.
• Game Content Providers: Third-party casino game developers who supply content to the w345 platform may receive pseudonymised gameplay data for game performance and audit purposes. No directly identifying personal data is shared with game providers beyond what is strictly necessary.
• Regulatory Authorities and Law Enforcement: w345 will disclose personal data to gaming regulators, law enforcement agencies, courts, or government authorities where required to do so by applicable law, court order, or regulatory direction. w345 will notify you of such disclosures where legally permitted to do so.
• Business Transfers: In the event that w345 undergoes a corporate restructuring, merger, acquisition, or sale of assets, personal data held by the platform may be transferred to the successor entity, subject to equivalent data protection obligations being maintained.

w345 operates under an international gaming licence and may process or store personal data on servers located outside Pakistan. Where personal data is transferred to jurisdictions that may not offer the same level of data protection as Pakistan, w345 implements appropriate safeguards to protect your information.

These safeguards include contractual protections with data processors through standard contractual clauses, data processing agreements that impose equivalent security and confidentiality obligations on all parties receiving personal data, and technical security controls that apply regardless of the physical location of servers or infrastructure.

By using the w345 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan as part of the normal operation of the platform's infrastructure. w345 takes all reasonable steps to ensure such transfers are conducted securely and that your data is afforded appropriate protections at all times.

w345 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal retention requirements. The following retention periods apply as general guidelines:

• Account and Registration Data: Retained for the duration of the account relationship and for a period of five years following account closure, in compliance with standard AML record-keeping requirements applicable under international gaming regulations.
• Transaction and Financial Records: Retained for a minimum of five years from the date of the relevant transaction, consistent with financial record-keeping obligations.
• KYC and Identity Documents: Retained for five years following the conclusion of the Player relationship, unless a longer retention period is required by applicable regulatory authority.
• Customer Support Communications: Retained for three years from the date of the last communication in a given support interaction, to enable dispute resolution and quality assurance review.
• Gameplay and Betting Activity Logs: Retained for three years from the date of the relevant activity, for audit, dispute, and responsible gaming monitoring purposes.
• Marketing Consent Records: Retained for the duration of the consent and for one year thereafter to demonstrate compliance with consent requirements.

When data reaches the end of its applicable retention period, it is either securely deleted or irreversibly anonymised such that it can no longer be associated with any individual player. Where anonymised data is retained for statistical or research purposes, it no longer constitutes personal data and is not subject to the restrictions of this Privacy Policy.

w345 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate the platform, maintain your session, remember your preferences, and improve platform performance. The following categories of cookies are used:

• Essential Cookies: Strictly necessary for the operation of the w345 platform. These cookies enable you to log in, maintain your session, use the platform's security features, and navigate between pages. Essential cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember your platform preferences, such as language settings, display preferences, and last-visited game categories. These cookies improve your experience but are not strictly necessary for basic platform operation.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the w345 platform — including page visit frequency, session duration, and navigation paths — to identify areas for improvement. Analytics data is not linked to individual player identities.
• Security and Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, bot access, and account takeover attempts. These cookies form part of w345's platform integrity infrastructure.

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the w345 platform. Detailed instructions for managing cookies in common browsers are available through each browser's help documentation.

w345 does not use third-party advertising cookies or allow advertising networks to place cookies on the w345 platform for the purpose of serving targeted advertisements to players.

As a player on the w345 platform, you have the following rights in relation to your personal data. These rights may be subject to certain limitations where legal obligations or legitimate interests require w345 to retain or continue processing specific data.

To exercise any of the above rights, please contact the w345 support team via live chat or email. w345 will acknowledge all data subject requests within 5 business days and will provide a substantive response within 30 calendar days. Where requests are complex or numerous, this period may be extended by up to a further 60 days, and you will be notified of the extension and the reason for it.

w345 strictly prohibits access to its platform by individuals under the age of 21. The platform does not knowingly collect, process, or retain personal data belonging to minors. Age verification is a mandatory component of the w345 registration and KYC process, and w345 employs age-assurance mechanisms to enforce this requirement.

If w345 becomes aware that personal data has been collected from an individual who is under the age of 21, that data will be deleted immediately, the associated account will be closed, and any funds held in that account will be reviewed in accordance with applicable regulatory obligations.

If you are a parent or guardian and believe that a minor in your care has registered an account on the w345 platform or provided personal data to the platform without your consent, please contact the w345 support team immediately so that appropriate action can be taken.

w345 implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in response to evolving threats and industry best practices.

Technical Controls: All data in transit between your device and w345 servers is encrypted using TLS 1.3 protocol. Personal data stored at rest is encrypted using industry-standard AES-256 encryption. Access to production systems and databases is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.

Monitoring and Incident Response: w345 operates continuous security monitoring across its infrastructure, including intrusion detection systems, anomaly detection, and automated alerting. In the event of a personal data breach that poses a risk to your rights and freedoms, w345 will notify affected players and relevant regulatory authorities within the timeframes required under applicable law.

Your Responsibilities: While w345 takes extensive measures to protect your data, you also play a role in account security. You must maintain the confidentiality of your w345 login credentials, use a strong and unique password, enable SMS OTP two-factor authentication where offered, and notify w345 support immediately if you suspect your account has been accessed without your authorisation.

The w345 platform integrates with third-party service providers to deliver core platform functionality, including payment processing, identity verification, customer support tooling, and game content delivery. Each third-party provider is carefully selected and is required to demonstrate appropriate data protection standards before being engaged as a processor or sub-processor of w345 player data.

Third-party providers are permitted to process personal data only for the specific purposes for which they have been engaged, and are prohibited from using w345 player data for their own commercial purposes, including advertising, profiling, or onward sale. Data processing agreements are in place with all providers who process personal data on w345's behalf.

w345 accepts no liability for the independent privacy practices of third-party platforms to which you may navigate from the w345 platform, including payment provider interfaces, identity verification portals, or any other external sites. Once you leave the w345 platform, your data is subject to the privacy policy of the destination site or service. Players are encouraged to review the privacy policies of any third-party services they interact with.

The categories of third-party service providers currently engaged by w345 include: KYC and identity verification platforms, payment gateway and wallet providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), fraud and AML detection services, cloud infrastructure and hosting providers, customer support and live chat platforms, and game content suppliers.

w345 may send you promotional communications — including bonus offers, PSL and cricket betting specials, new game announcements, and platform news — by email or SMS, but only where you have given your explicit consent to receive such communications during the registration process or at a later stage through your account preferences.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your w345 account settings, by clicking the unsubscribe link included in any marketing email you receive from w345, or by contacting the w345 support team and requesting to be removed from marketing lists. Withdrawal of marketing consent will not affect your ability to use the w345 platform or to receive transactional communications related to your account, such as deposit confirmations, withdrawal notifications, or security alerts.

w345 does not share your contact details with third-party marketers or advertising networks for the purpose of sending you unsolicited commercial communications on behalf of third parties. All marketing communications you receive through w345 channels will originate from w345 itself and will relate exclusively to w345 platform products and promotions.

w345 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to platform functionality, new data processing activities, or improvements to how w345 manages player data. The version number and effective date at the top of this document will be updated to reflect any revisions.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is used, your rights in relation to that data, or the parties with whom your data may be shared — w345 will notify registered Players by email or through a prominent platform notification at least 7 days before the updated Policy takes effect. For non-material changes, such as typographical corrections or minor clarifications, the updated Policy will take effect immediately upon publication.

Your continued use of the w345 platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of, and agreement to, the updated terms. If you do not agree with the revised Policy, you should cease using the platform and contact the w345 support team to request account closure and withdrawal of any remaining balance.

Previous versions of the w345 Privacy Policy are available on request from the support team, allowing you to compare changes between versions if you wish to do so.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how w345 has handled your personal data, please contact the w345 Data Protection team using the details below:

w345 takes all privacy complaints seriously and will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with the outcome of your complaint after engaging with the w345 support team, you may escalate the matter to the relevant gaming regulatory authority or data protection supervisory body under whose jurisdiction w345 operates.

Please note that the support email address listed above is displayed as plain text only. To contact the w345 Data Protection team, please copy the address manually into your email client. For the fastest response to privacy-related queries, the w345 live chat channel is available around the clock with an average response time of under 5 minutes.